luke woodford
refund POLICY
We want you to love your new uniform. If you are not completely satisfied with your purchase, we are here to help. This policy is offered in addition to your statutory legal rights.
1. Return Window
Online Purchases: You have 14 days from the date you receive your order to notify us of your intent to return. Once you have notified us, you have a further 14 days to send the item back to us.
In-Store Purchases: Items may be returned for a refund or exchange within 30 days of purchase.
2. Condition of Items
To be eligible for a return, your item must be:
Unused and unworn with no signs of use or wear.
In the same condition that you received it.
Complete with original tags still attached and in original packaging.
3. How to Start a Return
Notify Us: Email us at hello@bylukewoodford.com with your order number and the reason for the return.
Package Your Item: Ensure the items are securely packaged (original packaging preferred).
Send It Back: Mail the package to: NOT SURE YET
Note: Customers are responsible for paying their own return shipping costs unless the item is faulty.
4. Refunds
Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Method: Approved refunds will be processed back to your original payment method.
Timeline: We aim to process all refunds within 14 days of receiving the goods back.
Delivery Costs: For online orders, we will refund the cost of standard delivery if the entire order is returned.
5. Faulty Items
If your item is faulty (not of satisfactory quality, not as described, or unfit for purpose), you have a legal right to a full refund within 30 days. Please contact us immediately if you receive a damaged or defective item.
Online Purchases: You have 14 days from the date you receive your order to notify us of your intent to return. Once you have notified us, you have a further 14 days to send the item back to us.
In-Store Purchases: Items may be returned for a refund or exchange within 30 days of purchase.
2. Condition of Items
To be eligible for a return, your item must be:
Unused and unworn with no signs of use or wear.
In the same condition that you received it.
Complete with original tags still attached and in original packaging.
3. How to Start a Return
Notify Us: Email us at hello@bylukewoodford.com with your order number and the reason for the return.
Package Your Item: Ensure the items are securely packaged (original packaging preferred).
Send It Back: Mail the package to: NOT SURE YET
Note: Customers are responsible for paying their own return shipping costs unless the item is faulty.
4. Refunds
Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Method: Approved refunds will be processed back to your original payment method.
Timeline: We aim to process all refunds within 14 days of receiving the goods back.
Delivery Costs: For online orders, we will refund the cost of standard delivery if the entire order is returned.
5. Faulty Items
If your item is faulty (not of satisfactory quality, not as described, or unfit for purpose), you have a legal right to a full refund within 30 days. Please contact us immediately if you receive a damaged or defective item.